These Terms and Conditions of Purchases and Refunds (“Terms”) govern all product and service purchases from Organic Entourage L.L.C. dba Organic Entourage ( “us”, “our”, or “we”) via organicentourage.com (the “Website”). By using the Website, you signify your acceptance of these Purchase and Refund Policies. If you do not agree to these policies, please do not use the Website. If you have any questions, please see our Contact Us page or write to us at:
9326 Shady Lane
Whitelaw, WI 54247
Product: We offer legal industrial hemp that is grown pursuant to a cultivation license from the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP). DATCP has implemented an agricultural pilot program under the 2018 federal Farm Bill and is described in 2017 Wisconsin ACT 100. The Farm Bill defines ‘‘industrial hemp’’ as the plant Cannabis Sativa L. and any part of such plant, whether growing or not, with a delta-9 tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis. Organic Entourage makes no guarantee as to the lawfulness of any product offered on the Website or that you will be able to pass a drug test after consuming products available on the Website.
None of the products listed on the Website have been approved by the Food and Drug Administration (“FDA”). By using this Website, you acknowledge that you understand that the statements regarding our products have not been evaluated by the FDA; that our products are not intended to diagnose, treat, or cure any disease or ailment; and that results from our products may vary. Always check with a physician before trying any new dietary supplement, medicinal herb, or botanical extract.
Although Organic Entourage ships throughout the U.S., we encourage all of our customers to do their down research into their individual state and local laws.
Product Availability: We may set limits on the number of products that you may purchase on the Website. These limits may be based on factors such as product availability. If we determine after you make a purchase that some or all of the products you have ordered are not available, we will either refund the entire purchase or the portion of the purchase that is no longer in stock.
Payment Methods: We accept the following methods of payment for purchases made through our Website: credit card. All listed purchase prices are in United States dollars and we do not accept foreign currencies.
Order Confirmation: After you make a purchase on the Website, we will present you with a confirmation page and/or send you a confirmation email with an order reference number. It is your duty to confirm that an order was placed. If you do not receive a confirmation page or email, we will not be responsible for any losses you sustain.
Order Processing: We need two full business days to process any order received, Monday through Friday. Average delivery time is five to seven business days. Please allow seven business days before contacting us with any questions concerning the status of your order.
Shipping Information: We only ship our products within the United States. All packages are sent according to customers’ shipping method requests (e.g., ground vs. two-day or three-day). We offer free standard shipping on all orders of $50.00 via USPS. We provide tracking numbers at the time of shipping. If you did not receive a tracking number, check your spam folder.
All products sold will come in re-sealable plastic bags, inside generic tan bubble envelopes or cardboard boxes, with generic return information. All orders also come with a standard “Notice to Law Enforcement” and a copy of the test results for that product’s corresponding batch. We do not include a bill of lading or an invoice inside the package.
For any specific shipping requests or questions please send a message use our Contact Us page. For inquiries into USPS package deliveries, please visit USPS, and for inquiries into UPS package deliveries, visit UPS Support.
Risk of Loss: The risk of loss and title for any items you purchase from us pass to you upon our delivery to a carrier.
Fees: In addition to shipping fees, products purchased on the Website may be subject to a non-refundable order processing fee.
Transfers: Our products are intended for use by you and are not intended for resale to third parties. If you resell our products, you do so at your own risk.
Refunds and Exchanges: Our orders are 100% customer satisfaction guaranteed. We will either refund or replace products if a customer is not satisfied with a purchase, with the exception of any shipping or other fees. We reserve the right to require you to return any products you have purchased prior to refunding or exchanging your order.
Limitation of Liability and Indemnification: By purchasing any product on the Website, you agree to indemnify, defend, and hold harmless Organic Entourage and its agents, managers, officers, directors, representatives, and employees from and against any and all liabilities, losses, damages, and expenses, including reasonable attorneys’ fees (collectively, “Claims”) arising from or growing out of any acts or omissions you commit, including but not limited to, violation of any applicable law, regulation, or order.
In no event will you be entitled to recover from Organic Entourage any indirect, consequential, incidental, punitive, exemplary, or special damages, or any damages for loss of data, profits, revenue, reputation, business, or goodwill, even if the Organic Entourage has been advised of the possibility of such damages.